Shipping & Delivery
Shipping Policy
Shipping Cost
We offer Free Shipping on all orders.
Shipping Availability
E-Bikes
E-bikes are available for shipping within the United States only.
Accessories & Batteries
Accessories and batteries are available for shipping to selected countries and regions.
Shipping availability may vary depending on product type, inventory location, and destination.
Tax Policy
E-Bikes
No sales tax is charged at checkout where applicable.
Accessories & Batteries
Import duties, taxes, customs fees, or other charges may apply depending on the destination country or region.
These charges are not included in the product price and, if applicable, are the responsibility of the customer.
Processing & Delivery Time
Delivery time depends on product type and inventory location.
Total Delivery Time = Processing Time + Shipping Time
E-Bikes
All e-bikes are shipped from our U.S. warehouse.
🇺🇸 U.S. Warehouse E-Bikes
Processing Time: 1–2 Business Days
Delivery Time: 3–7 Business Days
✔ Orders placed on weekends or public holidays will be processed on the next business day.
✔ Tracking information will be emailed once your order has been shipped.
✔ Some remote areas may require additional delivery time.
Accessories
Accessory shipping time depends on inventory availability and shipping location.
🇺🇸 U.S. Warehouse Accessories
Accessories available in our U.S. warehouse will be shipped locally.
Processing Time: 1–2 Business Days
Delivery Time: 3–7 Business Days
🇨🇳 Mainland Warehouse Accessories
Some accessories may be shipped from our mainland warehouse depending on inventory availability.
Processing Time: 3–6 Business Days
Estimated Delivery Time: 8–15 Business Days
✔ Accessories may be shipped separately from e-bike orders.
✔ Delivery time may vary depending on destination, carrier availability, and customs processing.
Batteries
Battery shipping time depends on inventory location and transportation availability.
🇺🇸 U.S. Warehouse Batteries
Batteries available in our U.S. warehouse will be shipped through local logistics partners.
Processing Time: 1–2 Business Days
Delivery Time: 3–7 Business Days
🇨🇳 Mainland Warehouse Batteries
Some batteries may need to be shipped from our mainland warehouse.
Due to special transportation requirements and carrier restrictions for battery products, these shipments require specialized logistics channels and may take longer than standard deliveries.
Processing Time: 5–10 Business Days
Estimated Delivery Time: 20–35 Days
✔ Battery delivery times may vary depending on destination, carrier availability, and customs processing.
✔ We appreciate your patience as we work with approved shipping partners to ensure safe and reliable delivery.
Shipping Area & Delivery Time
Total Delivery Time = Processing Time + Shipping Time
| Product | Shipping Location | Delivery Time | Courier | Remarks |
|---|---|---|---|---|
| E-Bikes | U.S. Warehouse | 3–7 Business Days | FedEx / UPS / LTL Freight / Truck Delivery | Some remote areas may require additional delivery time |
| Accessories | U.S. Warehouse | 3–7 Business Days | FedEx / UPS / USPS | Depends on inventory availability |
| Accessories | Mainland Warehouse | 8–15 Business Days | DHL / FedEx / UPS | Additional transit time may apply |
| Batteries | U.S. Warehouse | 3–7 Business Days | FedEx / UPS | Depends on stock availability |
| Batteries | Mainland Warehouse | 20–35 Days | Specialized Logistics Partners | Additional shipping time may apply |
Shipping Warehouse
U.S. Warehouse
Warehouse Name: BKPAS
Address:
16203 Arrow Highway
Irwindale, California 91706
United States
Tel: +1 (626) 404-5933
✔ All e-bikes are shipped from our U.S. warehouse for fast and reliable delivery.
Pre-Order Items
For pre-order products, the estimated delivery time is:
Estimated Shipping Date shown on the product page + Standard Delivery Time
Customers will receive updated shipping information once the order enters the shipping process.
Important Reminder
Please keep the original packaging and all packing materials for at least 30 days after receiving your order.
This helps ensure a smooth process if a return, exchange, or warranty service is required.
Shipping Issues
Delayed or Missing Packages
If your order has not arrived within the estimated delivery time, please contact us:
Please contact us within 7 days after the estimated delivery date so we can assist you.
Returned Packages
If a package is returned to us, we will confirm its arrival before arranging any reshipment.
Additional shipping charges may apply if:
- The shipping address provided was incorrect.
- The package was not collected within the required timeframe.
- Delivery failed due to customer-related reasons.
Delivered but Not Received
If your tracking information shows "Delivered" but you have not received your package, please contact us within 3 calendar days after the delivery notification.
We will assist with the carrier investigation process.
Delivery Notes
Please note that all delivery times are estimated only.
Delivery may be affected by:
- Weather conditions
- Carrier delays
- Peak shopping seasons
- Public holidays
- Promotional events
- Customs processing
- Destination restrictions
✔ We will provide shipping updates whenever possible.
Shipping Limitations
Some remote, rural, or outlying areas may:
- Require additional delivery time
- Have limited shipping availability
- Not be eligible for delivery
Shipping Partners
We work with trusted logistics partners, including:
- FedEx
- UPS
- DHL
- USPS
- LTL Freight
- Truck Delivery
- Specialized Logistics Partners