Shipping & Delivery
π Shipping Policy
π¦ Shipping Cost
We offer free shipping on all orders.
π Shipping Availability
π΄βοΈ E-Bikes: Currently available within the United States only
π§ Accessories: Available for worldwide shipping
π° Tax Policy
π΄βοΈ E-Bikes: Tax-free (no sales tax charged at checkout where applicable)
π§ Accessories & Batteries: Taxes may apply depending on the destination country/region and are not included in the product price
β± Processing & Delivery Time
π΄βοΈ E-Bikes (In Stock)
Processing Time: 1β3 business days
Delivery Time: 3β7 business days
β Orders placed on weekends or holidays will be processed on the next business day
β Tracking details will be sent via email once your order ships
π§ Accessories
Processing Time: 3β6 business days
Delivery Time: 8β15 business days
β Accessories are shipped internationally, and delivery times may vary by country
π Shipping Area & Time
Total Delivery Time = Processing Time + Delivery Time (based on location)
| Product | Warehouse | Destination | Delivery Time | Courier | Remarks |
|---|---|---|---|---|---|
| E-Bikes | USA | USA | 3β7 Business Days | DPD / DHL / FedEx / Hermes | Remote areas may not be serviceable |
| Accessories | China | Worldwide | 8β15 Business Days | DHL | Actual delivery time may vary |
π Shipping Warehouses
π΄βοΈ E-Bikes (USA Warehouse)
Name: BKPAS
Address: 16203 Arrow Highway
City: Irwindale
State: CA (California)
ZIP Code: 91706
Tel: 626-404-5933
β All e-bikes are shipped from our U.S. warehouse for fast and reliable delivery
π§ Accessories (China Warehouse)
Address:
No.10 Longsheng Lane, Jiutan Village
Xiuxuan Street, Huadu District
Guangzhou, China
β Accessories are shipped directly from our China warehouse
π Pre-Order Items
Total delivery time = Estimated shipping date (shown on product page) + standard delivery time
π Important Reminder
Please keep the original packaging and all materials for at least 30 days after receiving your order in case of returns or repairs.
β οΈ Shipping Issues
π¦ Delayed or Missing Packages
If your package does not arrive within the estimated time:
π§ Please contact service@paselecycle.com within 7 days of the expected delivery date
π Returned Packages
If your package is returned to the sender:
We will confirm receipt at our warehouse before reshipping
Additional fees may apply if:
- The address provided was incorrect
- The package was not picked up on time
π¬ Marked Delivered but Not Received
Please contact us within 3 calendar days of the delivery notification. Otherwise, the shipping carrier may not be able to investigate or compensate.
π Delivery Notes
Delivery to remote areas may take longer
All delivery times are estimates and may vary due to:
Weather conditions
Logistics delays
Peak seasons or promotional events
β We will always keep you updated with the latest shipping status
π« Shipping Limitations
Some remote or outlying areas may not be serviceable.
π Carriers
We work with trusted logistics partners:
DPD, DHL, FedEx, Hermes