Shipping policy

🚚 Shipping Policy

📦 Shipping Cost
We offer free shipping on all orders.

🌍 Shipping Availability
🚴♂️ E-Bikes: Currently available within the United States only
🔧 Accessories: Available for worldwide shipping

💰 Tax Policy
🚴♂️ E-Bikes: Tax-free (no sales tax charged at checkout where applicable)
🔧 Accessories & Batteries: Taxes may apply depending on the destination country/region and are not included in the product price

⏱ Processing & Delivery Time
🚴♂️ E-Bikes (In Stock)
Processing Time: 1–3 business days
Delivery Time: 3–7 business days

✔ Orders placed on weekends or holidays will be processed on the next business day
✔ Tracking details will be sent via email once your order ships

🔧 Accessories
Processing Time: 3–6 business days
Delivery Time: 8–15 business days

✔ Accessories are shipped internationally, and delivery times may vary by country

📊 Shipping Area & Time

Total Delivery Time = Processing Time + Delivery Time (based on location)

📍 Shipping Warehouses
🚴♂️ E-Bikes (USA Warehouse)

Name: BKPAS
Address: 16203 Arrow Highway
City: Irwindale
State: CA (California)
ZIP Code: 91706
Tel: 626-404-5933

✔ All e-bikes are shipped from our U.S. warehouse for fast and reliable delivery

🔧 Accessories (China Warehouse)

Address:
No.10 Longsheng Lane, Jiutan Village
Xiuxuan Street, Huadu District
Guangzhou, China

✔ Accessories are shipped directly from our China warehouse

🚚 Pre-Order Items
Total delivery time = Estimated shipping date (shown on product page) + standard delivery time

📌 Important Reminder
Please keep the original packaging and all materials for at least 30 days after receiving your order in case of returns or repairs.

⚠️ Shipping Issues

📦 Delayed or Missing Packages
If your package does not arrive within the estimated time:
📧 Please contact service@paselecycle.com within 7 days of the expected delivery date

🔄 Returned Packages
If your package is returned to the sender:
We will confirm receipt at our warehouse before reshipping
Additional fees may apply if:

• The address provided was incorrect
• The package was not picked up on time

📬 Marked Delivered but Not Received
Please contact us within 3 calendar days of the delivery notification. Otherwise, the shipping carrier may not be able to investigate or compensate.

🌍 Delivery Notes
Delivery to remote areas may take longer
All delivery times are estimates and may vary due to:
Weather conditions
Logistics delays
Peak seasons or promotional events

✔ We will always keep you updated with the latest shipping status

🚫 Shipping Limitations
Some remote or outlying areas may not be serviceable.

🚛 Carriers
We work with trusted logistics partners:
DPD, DHL, FedEx, Hermes