FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Frequently Asked Questions
Below are the questions most customers usually ask
How long is the range of an electric bike?
The riding range varies by model and depends on factors such as battery capacity, riding speed, terrain, weather conditions, rider weight, and the level of pedal assistance used.
For detailed range information, please visit the product page of the model you are interested in. Below are the estimated ranges of our most popular electric bikes:
GS9 Pro: Up to 30 miles in pure electric mode and 70 miles with pedal assist.
TX29: Up to 35 miles in pure electric mode and 65 miles with pedal assist.
TX01: Up to 35 miles in pure electric mode and 60 miles with pedal assist.
X8: Up to 30 miles in pure electric mode and 70 miles with pedal assist.
Whether you're looking for a long-range commuter, a comfortable city cruiser, or an all-terrain adventure bike, PASELEC offers a variety of models to suit different riding needs and preferences. We recommend choosing the model that best matches your daily riding distance and usage requirements.
How long does it take to charge an electric bike?
The charging time of an e-bike usually depends on the capacity of the battery and the power of the charger. The charging time of Paselec's e-bike is between 6 and 8 hours.
How long does an e-bike battery last?
The life of the battery generally depends on the type of battery (e.g. lithium battery), the frequency of use and the charging method. The lithium battery of the Paselec! electric bicycle can last 2 to 5 years under normal use, or be charged 500 to 1000 times.
What Is the Top Speed of a PASELEC Electric Bike?
The top speed varies depending on the model. For detailed specifications, please refer to the product page of the electric bike you are interested in.
Some of our most popular models have the following top speeds:
- GS9 Pro: Up to 28 mph
- TX01: Up to 28 mph
- X8: Up to 28 mph
- TX29: Up to 35 mph
Actual top speed may vary depending on rider weight, terrain, battery level, weather conditions, and local regulations.
We recommend choosing the model that best fits your riding style, whether you prioritize higher speed, longer range, or everyday commuting comfort.
Can electric bikes be ridden in the rain?
Paselec's electric bicycles are waterproof and can handle light rainy days. However, special care should be taken to prevent water from entering the battery and motor. It is recommended to avoid riding on roads with heavy rain or waterlogging to avoid damaging the battery or motor.
Do I Need a License to Ride a PASELEC Electric Bike?
No. Most PASELEC electric bikes do not require a driver's license, registration, or insurance in the United States. Please check your local regulations for specific requirements.
Do PASELEC Electric Bikes Come Fully Assembled?
PASELEC electric bikes arrive approximately 85% pre-assembled. Basic assembly is required, and detailed instructions are included with every bike.
How Long Does Shipping Take?
Electric bikes shipped from local warehouses are typically processed within 1–3 business days and delivered within 3–7 business days. Delivery times may vary based on location and product availability.
What Warranty Does PASELEC Offer?
PASELEC provides a 1-year limited warranty covering manufacturing defects on major components. For full details, please refer to our Warranty Policy.
What Is Your Return Policy?
We offer a 15-day free trial and a 30-day return policy for eligible orders. Please review our Return Policy page for complete terms and conditions.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna installment payments.
Can I Ride a PASELEC Electric Bike Without Pedaling?
Yes. Most PASELEC electric bikes feature both throttle mode and pedal assist mode, allowing you to choose the riding style that best suits your needs.
What Is the Weight Capacity of PASELEC Electric Bikes?
Most PASELEC electric bikes support riders and cargo up to 330 lbs (150 kg). Please refer to the specific product page for exact specifications.
