Refund policy

Return Policy

Pre-Purchase Tip

Please carefully review the product details before placing your order. If you have any questions, our Customer Support team is happy to help.

Please pay special attention to the compatibility of accessories and batteries with your specific bike model before purchasing.

1. Cancellation & Return Policy for Unreceived Items

Before Shipment

Orders may be canceled for a full refund before they enter the shipping process.

Once a tracking number has been generated and the order has entered the shipping process, it is considered shipped and can no longer be canceled.

After Shipment

If you cancel your order or refuse delivery after it has been shipped, you will be responsible for the original shipping cost (if applicable) and the return shipping cost. These charges will be deducted from your refund.

Please note that we are unable to intercept or cancel orders that have already been processed and shipped.

2. Return Policy for Received Items

Important Reminder

Please keep the original packaging and all packing materials for at least 30 days after delivery in case a return or warranty service is required.

If the original packaging is unavailable, you may be responsible for providing suitable replacement packaging to ensure safe transportation.

Unopened Products

Return Period

Electric Bikes: Within 30 days of delivery
Accessories & Batteries: Within 7 days of delivery

Return Conditions

Returned products must:

Be unused and in brand-new condition.
Be in the original unopened packaging.
Include all accessories, chargers, manuals, keys, tools, and promotional gifts (if applicable).

Return Shipping Cost

Customers are responsible for return shipping costs unless the return is due to our error.

Opened or Used Electric Bikes

You may return an electric bike within 30 days of delivery if all of the following conditions are met:

The odometer shows less than 10 miles.
The bike is free from damage, misuse, or unauthorized modifications.
The bike is returned with all original accessories, manuals, keys, chargers, and promotional gifts.

Opened or used accessories and batteries are not eligible for return.

Return Fees

If the return is requested for personal reasons, including but not limited to:

Ordering the wrong model
Purchasing incompatible accessories
Changing your mind
Misunderstanding the product specifications

The following charges may apply:

Return shipping cost
A depreciation/restocking fee of up to 20%, depending on the condition of the returned product

These charges will be deducted from your refund.

3. Orders Purchased with Discount Codes

If your order was placed using a promotional discount code, your refund will be calculated based on the actual amount paid after discounts.

If only part of the order is returned, the promotional discount may be recalculated accordingly.

4. Return Process

Step 1 – Contact Customer Support

Before returning any item, please contact our Customer Support team.

Email: service@paselecycle.com

Please include:

Order Number
Full Name
Reason for Return
Photos and/or videos of the product
Photos of the original packaging
Any additional information that may help us process your request

Returns sent without prior authorization will not be accepted.

Step 2 – Return Approval

Once your request has been reviewed, we will provide:

Return authorization
Return instructions
Return address confirmation
Return shipping label (if applicable)

Please do not send any items back until you have received return approval.

Step 3 – Packaging Requirements

Please ensure that the returned item:

Is securely packed using the original packaging whenever possible.
Includes all accessories, chargers, manuals, keys, tools, and promotional gifts.
Includes your Order Number inside the package.

If the original packaging is unavailable, you are responsible for providing suitable packaging to prevent damage during transit.

Step 4 – Return Address

Approved returns should be sent to:

Warehouse: CA002

Recipient: BKPAS

Address: 16203 Arrow Highway

City: Irwindale

State: California (CA)

ZIP Code: 91706

Phone: +1 (626) 404-5933

Please include your Order Number inside the package to help us identify and process your return promptly.

Step 5 – Refund

After your returned item has been received and inspected, eligible refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

Please note that original shipping charges (if any) are non-refundable unless the return is due to our error.

Refunds cannot be processed while returned packages are still in transit.

5. Shipping Responsibility

If the return is caused by the customer, including but not limited to:

Ordering the wrong product
Ordering incompatible accessories
Changing your mind
Providing an incorrect shipping address

The customer is responsible for the return shipping costs. The exact amount depends on the carrier selected.

If the return is due to our error, including but not limited to:

Receiving the wrong item
Receiving a defective product
Receiving an item damaged during transit

PASELEC will cover the return shipping costs, and you will not be responsible for any shipping charges.

6. Non-Returnable Items

The following items are not eligible for return:

Opened or used batteries
Opened or used accessories
Customized or special-order products
Products damaged due to misuse, accidents, or unauthorized modifications
Gift cards
Clearance or final sale items (unless otherwise required by applicable law)

7. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

PASELEC Customer Support

Email: service@paselecycle.com

Website: https://paselecycle.com

Business Hours:

Monday–Friday

9:00 AM – 6:00 PM (PST)

We are always happy to assist you and will respond as quickly as possible.